Refunds and Cancellation Policy 

Effective Date: [01/01/2024]

At Rudraveda, we are committed to ensuring a satisfying experience for our customers. If you are not completely satisfied with your purchase, please review our Refund and Cancellation Policy for guidance.

1. Cancellation Policy

• Before Order Processing:
  Orders can be canceled before they are processed for shipping. Please contact us immediately if you wish to cancel your order.

  • How to Cancel: Email us at support@rudraveda.in with your order details.
    
    

• After Order Processing:
  Once an order has been processed or shipped, cancellations are not possible. You may, however, initiate a return upon receiving the product (refer to our Refund Policy below).

2. Refund Policy

• Eligibility for Refunds:
  To be eligible for a refund, items must meet the following conditions:

  • The item is unused and in its original condition with all tags and packaging intact.
  • Item is damaged in transit
  • The refund request is made within 2 days of receiving the product.

• Non-Refundable Items:

  • Personalized or custom-made products.
  • Items marked as "Final Sale."
  • Products damaged due to improper handling by the customer.

• Refund Process:

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed and credited to your original method of payment within 7-10 business days.

• Shipping Charges:
  If applicable, shipping fees are non-refundable. Refunds cover the product cost only.

3. How to Request a Return or Refund

• Contact us at support@rudraveda.in to initiate a return or refund request.
• Provide your order details and reason for return.
• We will provide instructions for returning the product.

4. Damaged or Defective Items

• If you receive a damaged or defective product, please notify us within 48 hours of delivery.
• Send an email with photographs of the damage to support@rudraveda.in.
• Upon verification, we will arrange a replacement or refund at no additional cost to you.

5. Exceptions

Refunds and cancellations are not available in the following cases:

• Failure to follow product care instructions.
• Minor variations in product appearance due to natural materials.
• Items returned without prior communication.

Thank you for choosing Rudraveda. We appreciate your trust in us and are here to ensure your satisfaction!