Refund & Cancellations
Refunds and Cancellation Policy
Effective Date: [01/01/2024]
At Rudraveda, we are committed to ensuring a satisfying experience for our customers. If you are not completely satisfied with your purchase, please review our Refund and Cancellation Policy for guidance.
1. Cancellation Policy
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Before Order Processing:
Orders can be canceled before they are processed for shipping. Please contact us immediately if you wish to cancel your order.-
How to Cancel: Email us at support@rudraveda.in with your order details.
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How to Cancel: Email us at support@rudraveda.in with your order details.
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After Order Processing:
Once an order has been processed or shipped, cancellations are not possible. You may, however, initiate a return upon receiving the product (refer to our Refund Policy below).
2. Refund Policy
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Eligibility for Refunds:
To be eligible for a refund, items must meet the following conditions:- The item is unused and in its original condition with all tags and packaging intact.
- Item is damaged in transit
- The refund request is made within 2 days of receiving the product.
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Non-Refundable Items:
- Personalized or custom-made products.
- Items marked as "Final Sale."
- Products damaged due to improper handling by the customer.
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Refund Process:
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and credited to your original method of payment within 7-10 business days.
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Shipping Charges:
If applicable, shipping fees are non-refundable. Refunds cover the product cost only.
3. How to Request a Return or Refund
- Contact us at support@rudraveda.in to initiate a return or refund request.
- Provide your order details and reason for return.
- We will provide instructions for returning the product.
4. Damaged or Defective Items
- If you receive a damaged or defective product, please notify us within 48 hours of delivery.
- Send an email with photographs of the damage to support@rudraveda.in.
- Upon verification, we will arrange a replacement or refund at no additional cost to you.
5. Exceptions
Refunds and cancellations are not available in the following cases:
- Failure to follow product care instructions.
- Minor variations in product appearance due to natural materials.
- Items returned without prior communication.
Thank you for choosing Rudraveda. We appreciate your trust in us and are here to ensure your satisfaction!